Refund Policy

Effective Date: 29 July 2026

At Professional CV Writing UK, customer satisfaction is important to us. We are committed to delivering high-quality, personalised career documents and professional services. As every order is individually prepared according to the customer's requirements, this Refund Policy explains when refunds may or may not be available.

By placing an order through professionalcvwriting.co.uk, you agree to this Refund Policy.

1. Personalised Services

All services provided by Professional CV Writing UK are customised and created specifically for each customer. These include, but are not limited to:

  • CV Writing
  • CV Editing
  • Executive CV Writing
  • Cover Letter Writing
  • LinkedIn Profile Writing
  • Personal Statement Writing
  • Portfolio Creation
  • Video Resume Services
  • Career Documents and Related Services

Because these services are personalised, refund eligibility may be limited once work has commenced.

2. Order Cancellation

You may request to cancel your order before work has started.

  • If your cancellation request is approved before work begins, you may be eligible for a full refund.
  • If work has already started, a full refund will generally not be available. Cancellation requests should be submitted as soon as possible after placing your order.

3. Refund Eligibility

A refund may be considered in the following circumstances:

  • Your order has not yet been assigned or work has not started.
  • We are unable to deliver the service you purchased.
  • A duplicate payment was made in error.
  • A technical or billing error occurred.

Each request will be reviewed individually.

4. Non-Refundable Situations

Refunds will generally not be provided where:

  • Work has already commenced or been completed.
  • The completed documents have been delivered.
  • You change your mind after work has started.
  • You decide not to use the completed documents.
  • You fail to provide the information required to complete your order.
  • Delays result from missing information or late responses from you.
  • You are dissatisfied because of personal preference after receiving revisions that meet your original requirements.

5. Revisions

Professional CV Writing UK aims to ensure every customer receives a document that reflects their requirements.

If you believe changes are required, you may request revisions based on the original instructions provided at the time of placing your order.

Revision requests that introduce new information, additional services, or significant changes beyond the original order may be subject to additional charges.

6. Delivery Delays

While we strive to meet all agreed delivery times, delays caused by the following are not eligible for refunds:

  • Incomplete information supplied by the customer.
  • Late responses to clarification requests.
  • Events beyond our reasonable control.
  • Technical issues affecting third-party services.

If a delay occurs on our part, we will make reasonable efforts to complete your order as quickly as possible.

7. Duplicate Payments

If you accidentally make more than one payment for the same order, please contact us immediately.

After verification, any duplicate payment will be refunded using the original payment method.

8. Chargebacks

If you experience any issue with your order, we encourage you to contact Professional CV Writing UK before initiating a chargeback through your payment provider.

We are committed to resolving concerns fairly and promptly.

Fraudulent or unjustified chargebacks may be disputed with the relevant payment provider.

9. Processing Refunds

Where a refund is approved:

  • Refunds will be issued using the original payment method where possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • Professional CV Writing UK is not responsible for delays caused by banks or payment providers.

10. Changes to This Refund Policy

Professional CV Writing UK reserves the right to update or modify this Refund Policy at any time.

Any changes will become effective immediately upon publication on this page with an updated Effective Date.

11. Contact Us

If you have any questions regarding this Refund Policy or wish to request a cancellation or refund, please contact us through the contact details available on our website.

Professional CV Writing UK

Website: professionalcvwriting.co.uk

Email: info@professionalcvwriting.co.uk

We will review all requests fairly and respond as promptly as reasonably possible.